Articles and news

The delivery of dentistry to the public is a vital part of the healthcare arrangements in this Country, but as with every service industry it is reliant on well considered and implemented business infrastructures. When talking to Dentists one reoccurring comment is that during their training they were not given sufficient tuition in basic business skills. This situation leaves them initially ill equipped to run their business or indeed to formulate a strategic plan, necessary for the successful development and management of a Dental Practice.

There are key areas of opportunity that if embraced will deliver significant operational and financial improvements, creating a robust infrastructure that will strengthen the existing service offer and support future business growth.

Dental Patient Management

As with all businesses providing services to the Public the Patient Base of a Practice sits at the very core of the business, but all too often effective management of this vital data resource is lacking or even absent ... » read full article

Dental Policy & Process integration

All Practices need solid foundations that underpin their operation which is achieved by the implementation of well considered operational Policy and Procedures.  These must be clear, concise, legally correct and easy to follow.... » read full article

Business & Financial Planning

The mechanism for recording and controlling financial activities is often fragmented across various software and paper-based systems, thereby restricting immediate visibility and ease of reference.  It is hard to imagine how some Practices even attempt to operate without any formal accounting arrangements, but these businesses do exist albeit very precariously ... » read full article

Managing the team

The Practice Team constitutes the most valuable resource any business has and it is vitally important that every individual performs their duties within a cohesive and structured framework.  Where suggestions and concerns are raised they should be considered positively and responded to as appropriate ... » read full article

Patient Experience

Remembering the old adage ‘You only get one chance at making a first impression’ how does your Practice measure up?  Striving to offer a first class experience each and every time for both new and existing Patients, should be the overriding goal ... » read full article

The Data Protection Act 1998

In today’s Healthcare Sector, there has never been more pressure on Dental Practices to continually adapt to the ever-changing demands of the industry, including the provision of services, operational infrastructure, financial management and legal compliance. It is therefore little wonder, that some areas of vital operational and legal importance get overlooked ... » read full article